Page 10 - TP_Taking Charge_Booklet_A5V3

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Tips for how to stand up for yourself with other people
There will be times when the people you interact with as a young adult such as doctors,
nurses, employers, parents, friends, or organisations like Centrelink ,aren’t always doing
what sits comfortably with you. Below are some suggestions for the best ways to stand
up for yourself and get your point across with the least amount of pain:
• Be positive and clear about what you want. Be honest, plan/list what issues are the
most important to you. Select your most winning points to begin with.
• Gather facts, figures or documents needed and have your documentation sorted so
it is easy to find if needed.
• Know the policies or guidelines, or find someone to explain them to you.
• Know what options are involved to solve the situation.
• If necessary, have an ideal outcome and a compromised outcome. Be prepared to
• Avoid entering a meeting or discussion angry. Try to let off steam beforehand.
• If you are negotiating on the phone, always make sure you know the name and
position of the person you are speaking to so you can follow up with them next
time, if needed.
• Be yourself.
• Listen carefully.
• Don’t get into personal attacks on individuals. Stick to the relevant facts and issues.
• Ask for important issues or decisions to be formally noted in writing.
• Don’t accept “cop- out” excuses for indecision or lack of action (politely).
• Be prepared to follow- up to ensure that the things which are agreed to are done.
Making a complaint about a health service
If you wish to make a complaint about a health service, you have the right to do so via
the Office of Health Review, which is an independent statutory body set up to deal with
disability and health complaints. Please consult the brochure provided in your Transition
Pack for further information.
Office of Health Review
phone: 08 9323 0600